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2019-11-02

NeXell Internet

Customer Service Center

 

At NeXell, we do our absolute best to respond to our customers’ needs quickly and effectively. Our customer service agents are available to assist you 24 hours a day, 7 days a week.

 

Installation

Our technicians can visit your home or place of work between the hours of 9 a.m. and 5 p.m. to install your new NeXell internet modem and/or router. Due to the high volume of customers, it may take up to 48 hours for a technician to be available once you’ve requested installationa To make an appointment, call 05392829.

 

Router Replacement

Router issues constitute the majority of calls we receive. If your router is not functioning properly, we will replace the device free of charge. Simply call 05323399 and speak with one of our customer representatives.

 

Report Poor Connectivity

Besides router issues, there are other reasons why internet connectivity may be slow or not working at all. There may be problems with our towers, a cable could be cut, or bad weather could be affecting the signal. Whatever the cause, hearing from you helps us track connectivity issues and get to the root of the problem. Report any connectivity issues by calling 05546677, or by sending an email to connection@nexell.co.uk.

 

Manage Your Account

Log in to your online account to change or cancel your internet plan, take advantage of special offers, or check your plan details. 

 

Pay Your Bill

Paying your bill is fast and easy. You can enroll for automatic payments via your account page, or you can make a one-time online payment. Alternatively, call one of our customer representatives at 05542233 to provide your credit card information.

 

Comments or Complaints

Do you have a comment or complaint that could help us to provide better service? Then don’t hesitate to contact us at 05267766 and we’ll be glad to hear what you have to say.