RECEPTIONIST (Australian): Hello
and thank you for calling Party on Wheels, Australia’s only mobile bar service.
How can I help you?
CUSTOMER (Australian):
Hi. I’d like to have a holiday party catered at my house next month in
December. What type of options do you offer for private parties?
RECEPTIONIST: Great,
I’d be happy to help you. We offer several types of packages for private
parties. First of all, what’s your name?
CUSTOMER: My name is Tim
McKenzie. M-C-K-E-N-Z-I-E.
RECEPTIONIST: Thank
you. And what date are you looking for, Tim?
CUSTOMER: December 17 th.
RECEPTIONIST:
Time of day?
CUSTOMER: I’d like both
alcoholic and nonalcoholic drinks to be served from 9:00PM until 2:00AM, if
possible.
RECEPTIONIST: Sure,
no problem. We have that date available. Now, how many guests are you
expecting?
CUSTOMER: Hmmm . . . I’m
expecting around 120 guests, but that’s not set in stone. Is it possible to
adjust that number when we’re closer to the date of the event?
RECEPTIONIST: Yes,
that’s no problem. I’ll put down 120 for now, but we do need an accurate
estimate at least seven days before the event so that we can guarantee enough
staff for the event.
CUSTOMER: Sounds good. Do you
offer any types of party packages?
RECEPTIONIST: Sure.
We have two main options. The first is an open bar that is all prepaid. The
advantage of an open bar package is that your guests will not need to pay for
anything all night long.
CUSTOMER: Does that include
any type of beverage?
RECEPTIONIST: Yes.
It includes non-alcoholic drinks, liquor, beer, wine and champagne.
CUSTOMER: What about the
other option?
RECEPTIONIST: The
other option is a cash bar. Cash bars offer the same types of drinks as the
open bar, but guests will pay for each drink, just like a public bar. We bring
in cash registers and credit card machines, and the prices for each drink are
set before the event.
CUSTOMER: Hmmm . . . I don’t
want my guests to have to pay for anything. How much would the open bar cost
for 120 people.
RECEPTIONIST: The
open bar option for 120 people would cost $3,000.
CUSTOMER: Is there a separate
cost for the staff or any of the supplies?
RECEPTIONIST: No.
That price includes all of our services, staff and beverages.
CUSTOMER: OK, that sounds
good to me. I’d like to make a
reservation for the open bar.
RECEPTIONIST: Great.
I’ll need a 50 percent deposit up front. The remaining balance must be paid in
full seven days prior to the event, which is when we’ll confirm the number of
guests.
CUSTOMER: OK. Can I use my
credit card to pay the deposit?
RECEPTIONIST: Yes,
of course, but unfortunately we don’t take payments over the phone. You must
sign in to our website and enter your credit card information there.
CUSTOMER: No problem, I can
do that.
RECEPTIONIST: As
soon as you pay your deposit, you’ll get a confirmation message from us that
your payment has been received. You will also receive an outline for the
scheduled event. Typically, our servers arrive 45 minutes prior to the start of
the event to set up their serving stations. We guarantee enough bartenders to
serve all of your guests in
a timely manner. We also guarantee that we can clean up 45 minutes after the
event has ended. All of our staff is professionally trained and will be dressed
in company regulated uniforms.
CUSTOMER: Sounds perfect.
Thanks for your help.
RECEPTIONIST:
My
pleasure. If you have any questions, feel free to contact us at 1 300 676 000.
Have a nice day.